Support

VinTekh is in pilot. Support runs through three channels — pick whichever matches the urgency.

1. Operational issues (something broken)

Check the live status page first. If it shows a partial outage, you've already found the cause. For incidents not on the status page:

• Email support@vintekh.example.com with the URL you were on, the error message + the digest hash if you have one (it appears on the error page), and the approximate time.
• Customers on a paid plan get a Slack Connect channel. Use that for P0/P1.

2. Security-relevant reports

Disclosure goes to security@vintekh.example.com. We acknowledge in <24h, triage in 5 business days. We honour CVD with 90-day disclosure timing.

3. Sales / commercials

For pricing, contract terms, MAU plan changes: sales@vintekh.example.com

What to include in a bug report

• Your tenant id (visible at the bottom of every error page)
• The URL and time you saw the issue
• The error digest if shown (8-char hex)
• What you expected vs. what happened
• Whether it's blocking work for you right now

Response times (pilot)

Once the pilot ends, the contractual SLA in the order form supersedes these targets. The values above are the pilot best-effort.